DID YOU KNOW THAT THE CITY OFFERS AUTOPAY FOR YOUR UTILITY ACCOUNT. YOU CAN SET THAT UP WITH YOUR CHECKING ACCOUNT OR A CREDIT CARD. CLICK ON THE PAY ONLINE/SET UP AUTO-PAY BUTTON ABOVE.
Utility Billing
All utility billing is handled by the City of Bonney Lake Finance Department, except solid waste and recycling, which is handled by Murrey's.
Utility accounts are the responsibility of the property owner. The owner remains responsible for payment, even if the property owner provides a written request to bill tenants. For information on rates and other charges, see 2024 Utility Rates or 2025 Utility Rates.
When a home is sold, the water is normally not turned off; instead, the account is transferred to the name of the new homeowner. If you have sold your home, contact the Finance Department at 253-447-4317 with the name of the new owner and the closing date of your sale.
Delinquency
Utility charges are due upon receipt and become delinquent on the 15th day of the month following the billing. A monthly penalty of two percent of the past due balance but not less than $10.00 shall be charged to all delinquent accounts.
Disconnection is scheduled 30 days after the date of delinquency. If you do not pay the delinquent charges by the delinquent charges due date, your water will be disconnected on the following day. In the event of disconnection due to delinquency, all charges plus a $100.00 turn on fee during the hours of 8:30 A.M - 4:00 P.M. or $150.00 after 4:00 P.M., must be paid to reconnect service.
As of July 23, 2023, if the National Weather Service (NWS) issues a heat-related warning or advisory that includes East Pierce County, Washington, a resident may request water service that has been disconnected for non-payment, to be restored. Any outstanding balance, past due and related fee's will be due prior to the City's next scheduled water disconnection date. If payment is not received, water service will be disconnected at that time. Contact [email protected] or call us at (253) 447-4316 with any questions about restoring water service during NWS heat advisories.
Questions about your bill?
If you believe that your bill is inaccurate, you can request in writing that the City's Chief Financial Officer review the bill. Please address such requests to the CFO and mail to Justice & Municipal Center, Attn: Bonney Lake Chief Financial Officer, 9002 Main ST E, STE 250, Bonney Lake, WA 98391-0944 or e-mail at [email protected]. Your written request for review must state:
WHAT you are disputing
HOW MUCH you are disputing
WHY you believe the charge is erroneous or inaccurate, and
WHAT ACTION you are requesting the City take
If the Chief Financial Officer or his/her designee determines that the charges are inaccurate, the City will correct your bill and revise the charges for up to four months retroactively.
Other Services and Charges
Estimated final bill (per request): $5.00
Change of ownership: $35.00
Duplicate bill sent (tenant): $45.00
Payment plan setup charge: $15.00
Returned payment charge: $35.00
Read outside standard cycle: $45.00
Data log report: $50.00 if no leak found
If a lock has been removed from a meter that has been locked off for any reason, a $100.00 fee will be charged in addition to any utility charges due and payable. If the meter or setter is damaged by this action, the property owner will be charged for labor and materials to repair the service.
Utility Billing Forms
Below are the forms and applications for the Finance Department. Please download and fill out the form and/or application that you need and submit it to the Finance Department per instructions for that service.